Support
We're here to help
Need a hand, found a bug, or have a feature idea? Email playcymbal.app@gmail.com and we'll get back to you.
Frequently asked
What can I import?
Any audio or video file on your device or in your library. DRM-protected catalog tracks (Apple Music, Spotify) can't be used — that's an Apple/Spotify restriction, not ours.
Does my audio get uploaded?
No. Separation and transcription run on your device. See our Privacy Policy.
What devices does cymbal need?
An Apple Silicon iPad or Mac. On-device separation relies on the Apple Neural Engine.
The drum chart isn't perfect — why?
cymbal aims for charts that are close enough to play along to, fast — not engraving-grade transcription. Loop a section and trust your ears.
What is cymbal Pro?
Every install includes three free imports to try things out. After that, cymbal Pro — a subscription billed monthly or yearly through your Apple ID — unlocks unlimited imports. Playing back tracks you've already converted is always free and never counts against the limit.
Do I need a cymbal account?
No. cymbal has no separate sign-up or login — your plan follows your Apple ID. The same subscription works across every device signed in to that Apple ID, so a track converted on your Mac plays on your iPad with no extra step.
How do I cancel my subscription?
Subscriptions are managed by Apple, not inside cymbal, so you cancel through your Apple ID subscription settings. You'll keep Pro until the end of the period you've already paid for.
On iPhone or iPad:
- Open Settings and tap your name at the top.
- Tap Subscriptions.
- Tap cymbal, then Cancel Subscription.
On a Mac:
- Open the App Store and click your name in the bottom corner.
- Click Account Settings, then Manage next to Subscriptions.
- Click Edit next to cymbal, then Cancel Subscription.
Or go straight there from any device: manage your Apple subscriptions. If the option to cancel isn't shown, the subscription is already cancelled and won't renew.
How do I get a refund?
Purchases are handled by Apple, so refund requests go through them too — visit reportaproblem.apple.com and sign in with your Apple ID.